Phrontex is a web application for managing corporate knowledge. It replaces the organization’s policies and procedures documentation (the traditional “library of documents”) with a database of knowledge items presented as a website: simple, integrated, easy to use, easy to maintain and audit, and strictly controlled.
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Phrontex: what it is and why it might be of value to your organization
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Phrontex delivers:
Better governance. Use Phrontex to manage your regulatory, ISO, and accreditation requirements in a single, integrated system. Be confident that your organization is aware of its obligations and is doing everything it should to meet them. And you can prove it.
Better documentation. Use Phrontex to define and communicate the information your personnel need to do their work as intended: safely, legally, and in compliance with your policies and requirements.
Most organizations have awful documentation. Phrontex solves this problem.
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A short explanation of the purpose and value of Phrontex
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Knowledge management, compliance, and the documentation problem
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Phrontex is a cloud application for documenting and communicating the elements of your organization’s governance system. It provides a simple way to define your governance and compliance requirements, and to communicate the policies and procedures used to meet those requirements.
Phrontex creates a single source of truth about how your organization is intended to function.
Managers use it to design and improve their processes, confident that their activities are consistent with policies and requirements.
Trainers and supervisors use it to ensure that employees have the awareness and understanding needed to do their work safely and effectively.
Employees use it as the common point of reference on their accountabilities, responsibilities, and duties.
Auditors use it to validate and verify the organization’s compliance.
Directors use it to be confident that the organization is doing everything it should.
Corporate governance is not optional. The range and complexity of governance obligations is growing, with a corresponding increase in the risk of governance failure. And the penalties for failure are increasingly dire, both for the organization and for the directors and executives personally.
You need to be confident that your organization is well governed. And can prove it. If your governance system is not well defined and clearly documented, you and your organization are at risk. Your organization might well have most or all of the governance system elements already in place; but without a clear definition of the system as a whole:
Use our governance self-assessment questionnaire to review of the current state of your organization’s governance framework. The questions aim to help identify weaknesses, gaps, and opportunities for improvement. You can download the questionnaire as a report, which might be useful for internal purposes to support a governance improvement project. Start your assessment here.
When was the last time you saw an organization with documentation that wasn’t somewhere between mediocre and appalling?
Traditional documentation is not fit for purpose. A governance system has to be documented as a single body of knowledge, with direct and verifiable connections between its various elements. This just can’t be done with separate documents.
Organizations and compliance requirements are all changing continually. Managers are hard-pressed to document their own activities; no-one has time to maintain a set of documents. Corporate knowledge maintained in a set of documents will always have overlaps, gaps, and contradictions, and be somewhat out-of-date.
Governance practitioners have a problem: the better you do your work, the less visible it is. Your success is measured largely in non-events: the accidents that didn’t happen, the penalties that weren’t incurred, the litigation you weren’t involved in.
And sadly, low visibility usually comes to mean low importance.
Phrontex makes governance visible and highlights its importance, at every level in your organization. Being safe, being ethical, being legal are not one-off tasks. These are continuous activities expected of your organization and its people. Phrontex helps you build and sustain a culture of good governance to drive these activities.
Phrontex can be used for your organization’s governance system as a whole, or it can be focused on one or more specific governance areas, such as:
Accreditation is all about risk management. As an organisation we had reached the point where the complexity of information, and the duplication, was becoming a risk in itself. This system made it easy to bring it all under control. It’s very flexible and conceptually very powerful: you can organise things the way you think about them, you can experiment. It’s also fun to use, which I wasn’t expecting.
Dr James Galloway
CEO, Joint Accreditation System of Australia New Zealand (JASANZ)
When I started in this role, what the company needed were policies, procedures, and governance frameworks. We didn’t have them; now we do. Phrontex has given us all that in a single, integrated system. It’s the best thing I’ve seen in 30 years of management.
Murray Bailey
CEO, Yancoal Australia Limited
